FAQs

Absolutely — here’s a polished FAQ section you can use directly on Botivua.com. I’ll keep it professional, reassuring, and focused on the questions customers are most likely to have when buying fragrances online.

Frequently Asked Questions

What type of fragrances do you sell?

We offer high-quality fragrances inspired by some of the most popular and recognizable scents. Our fragrances are crafted to provide an enjoyable scent experience at an accessible price.

Are your fragrances original or inspired?

Our fragrances are inspired by popular designer and luxury fragrances. They are not manufactured by, affiliated with, or endorsed by the original designer brands.

How long do your fragrances last?

Fragrance longevity varies depending on your skin type, application, weather, and the specific fragrance. Many of our scents can last for several hours, with some lasting significantly longer.

Are your fragrances safe to use?

Yes. Our fragrances are made with cosmetic-grade fragrance ingredients intended for use on the skin. We recommend avoiding contact with the eyes and discontinuing use if irritation occurs.

How should I apply my fragrance?

For the best results, spray your fragrance onto pulse points such as your wrists, neck, and behind your ears. Applying to moisturized skin can also help the scent last longer.

How long does shipping take?

Orders are typically processed within 1–3 business days. Once your order ships, delivery times depend on your location and the shipping method selected at checkout.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive an email containing your tracking information so you can follow your package.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed or shipped.

What is your return policy?

If you change your mind about your purchase, Botivua provides a 30-day return period starting the day after your item is delivered. To begin a return, please contact us at Botivua@gmail.com. Our support hours are Monday–Thursday, 7:00 AM–7:00 PM.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. Our team will review the issue and help determine the best solution.

What if I received the wrong item?

We’re sorry if you received an incorrect item. Please contact our support team with your order number and a photo of the item you received, and we’ll help resolve the issue.

Do you offer refunds?

Yes. Eligible returns may qualify for a refund in accordance with our return policy. Refunds are generally issued to the original payment method after the returned item has been received and inspected.