If you decide to change your mind about your purchase, BOTIVUA provides a 30-day return period starting the day after your item is delivered. To begin the return process, simply reach out to us at botivua@gmail.com and we’ll make sure everything goes smoothly.
Return Conditions:
The product must be unused and in its original condition.
All original manufacturer seals must be intact.
Items must not show any signs of use or customer-caused damage.
Original packaging must be included with the return.
To get started, email botivua@gmail.com with your order details and reason for the return. Do not send the product back until our team has provided you with return instructions.
Once our logistics team receives and inspects your return, we’ll issue a refund within seven business days, if approved.
Returns Due to Customer Mistakes:
If you’re returning a product because of a customer-related issue (e.g., incorrect order, change of mind, etc.), you’ll be responsible for the return shipping cost, and the original shipping fee will not be refunded. For help with this, please contact us at botivua@gmail.com.
Steps to Return Your Product:
Check Eligibility: Ensure your return request is within 30 days of delivery.
Contact Support: Email us at botivua@gmail.com with your order information and return reason. We’ll confirm eligibility and guide you through the next steps.
Repackage Item: Use the original packaging and include all components and documents. The product must remain unused.
Include Authorization: Place your return authorization and a short note explaining the reason for return inside the package.
Ship the Product: Use a traceable and insured shipping method. BOTIVUA is not responsible for packages lost in transit.
Send Tracking Info: After shipping, send us the tracking number so we can monitor the return.
Refund Confirmation: We’ll notify you once we receive and inspect the product.
Refund Processing: Approved refunds will be issued to your original payment method within 7 business days after return approval.
Received a Damaged or Incorrect Product?
If your item arrives damaged, defective, or incorrect, you must contact us as soon as possible and provide clear photo and video evidence of the issue.
You must follow the unboxing instructions shown in the provided image. The shipping box/packaging, item, and shipping label must be properly documented as required.
All videos regarding an issue or complaint must be sent to botivua@gmail.com.
Failure to provide the required photo and video evidence may affect our ability to verify and approve your claim.
Do not return a damaged or incorrect product until our team has reviewed your claim and provided return instructions.
Order Cancellations:
Orders may be canceled or modified free of charge before shipment confirmation. Once your order has shipped, our standard return policy applies.
Lost Packages:
If your package hasn’t arrived within two days after the expected delivery date, please contact us at botivua@gmail.com. We’ll investigate with the shipping provider. If the package is confirmed lost, we will offer you either a refund or a replacement, where applicable.
Refund Information:
Refunds are processed after our team has received and inspected your returned item. Once approved, the refund will be sent to your original payment method within 7 business days.
Customer Support:
Online store: BOTIVUA.com
Email: botivua@gmail.com
